Privacy Policy
This Privacy Policy explains how PrintACube (“PrintACube,” “we,” “us,” or “our”) collects, uses, and shares information when you visit or make a purchase from PrintACube.com (the “Site”) or otherwise interact with us (collectively, the “Services”).
1) Scope
This policy applies to information collected through:
- The Site (including account creation, checkout, and order tracking links)
- File uploads or submissions you provide for printing
- Emails, chats, or other support interactions
- Marketing communications you opt into (if any)
2) Information We Collect
A) Information you provide to us
We may collect:
- Contact details: name, email address, phone number, shipping and billing address
- Order details: products purchased, quantities, order notes, timestamps, and communications about the order
- Account details: login credentials and preferences (if you create an account)
- Files and content you submit: images, PDFs, decklists, card lists, and other print-ready assets you upload or send to us
- Support messages: information you include when you contact customer support
Tip: Please avoid including sensitive personal information in uploaded files or order notes unless it’s required for fulfillment.
B) Information collected automatically
When you use the Site, we may automatically collect:
- Device and usage data: browser type, device identifiers, pages viewed, referral URLs, and interaction data
- Approximate location: inferred from IP address (generally at city/region level)
- Cookies and similar technologies: used to enable core Site features and remember preferences (see Section 6)
C) Payment information
Payments are processed by Stripe and may include credit/debit cards, Apple Pay, and Google Pay. Depending on the payment method and configuration, Stripe collects and processes payment details directly, and we receive limited information such as payment confirmation and some billing-related details. We do not intentionally store full payment card numbers on our servers.
3) How We Use Information
We use information to:
- Fulfill orders (process purchases, print/produce items, ship orders, provide tracking, handle returns or reprints)
- Provide customer support (respond to questions, troubleshoot files, resolve issues)
- Operate and improve the Site (maintain security, prevent fraud, fix bugs, optimize performance)
- Communicate with you (order confirmations, production updates, shipping notices, support replies)
- Marketing (if you opt in) (send newsletters or promotions, and measure their performance)
4) How We Share Information
We share information only as needed to run the Services, including with:
- Payment processors: Stripe (to process payments and help prevent fraud)
- Shipping and logistics providers: carriers that deliver your order and provide tracking
- Service providers: hosting, analytics, customer support tools, and email delivery services that help us operate the Site
- Legal and safety reasons: when required to comply with law, enforce our terms, or protect rights and safety
We do not disclose your personal information to third parties for their own independent marketing purposes unless we clearly tell you and provide a choice where required.
5) A Quick Summary Table
| Category | Examples | Why we use it | Who may receive it |
|---|---|---|---|
| Contact details | Name, email, phone, address | Fulfillment, support, updates | Shipping carriers, service providers |
| Order details | Items purchased, order notes | Production, fulfillment, support | Service providers, shipping carriers |
| Uploaded content | Print files, decklists, images | Printing/production, issue resolution | Service providers involved in production workflows (as needed) |
| Usage data | Pages viewed, device info | Site performance, security | Hosting/security providers, analytics providers (if used) |
| Payment data | Transaction details | Payment processing, fraud prevention | Stripe |
6) Cookies and Similar Technologies
We may use cookies (and similar technologies like pixels or local storage) for:
- Strictly necessary functions: cart, checkout, account login, security
- Preferences: remembering settings like language or region
- Analytics (if enabled): understanding how visitors use the Site so we can improve it
You can control cookies through your browser settings. Blocking some cookies may affect Site functionality (for example, the cart may not work correctly).
7) Your Choices
Depending on where you live and how you use our Services, you may have options to:
- Opt out of marketing emails: use the “unsubscribe” link in marketing emails (transactional/order emails will still be sent)
- Update or correct account info: via your account (if available) or by contacting us
- Request access or deletion: see Section 8
8) Privacy Rights (US States, EU/UK, and Others)
A) US state privacy rights (where applicable)
Some US states provide rights such as:
- Accessing the personal information we have about you
- Correcting inaccurate information
- Deleting certain information
- Opting out of certain types of processing (such as targeted advertising in some contexts)
B) EU/UK rights (where applicable)
If you are in the EU/EEA or UK, you may have rights including:
- Access, correction, deletion, restriction, and objection
- Data portability in certain circumstances
- Withdrawing consent where processing is based on consent
C) How to submit a request
To make a privacy request, contact us using the information in Section 12.
To protect you, we may need to verify your identity before completing certain requests.
9) Data Retention
We keep personal information only as long as necessary for:
- Order fulfillment and customer support
- Legal, tax, accounting, and recordkeeping obligations
- Security and fraud prevention
- Resolving disputes and enforcing agreements
Uploaded print files may be retained for a limited period to support reprints, quality issues, or customer requests, unless you ask us to delete them (and unless we are required to keep them).
10) Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No system is 100% secure, so we cannot guarantee absolute security.
11) Children’s Privacy
Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
12) Contact Us
For questions or requests related to this Privacy Policy, contact us at:
- Email: [your support email]
- Mailing Address: [your company mailing address]
(If you have a dedicated privacy email like privacy@yourdomain.com, place it here.)
13) Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates when the latest changes took effect.
